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Factory reset and USB recovery

Three ways to recover a station, from mild to drastic: restart it, reset its settings, or install the firmware again over USB. None of them changes anything in Spoolman or on your tags.

Restart Factory reset USB install
Where Browser Browser Computer with Chrome or Edge, USB cable
Settings and calibration Kept Erased Erased
Firmware Kept Kept Replaced
Use it when Something is stuck You want a clean start, or are giving the station away The station does not start, or you cannot reach it at all

Try the milder option first. A forgotten access token does not need a reset; see Access token and network safety.

Restart the station

  1. Open the station's web page and go to Settings → Advanced → Device controls.
  2. Click Reboot device and confirm "Reboot OpenTag Station now?".

Unplugging and reconnecting the power does the same.

Factory reset

A factory reset is only possible in the browser. The touchscreen has no reset.

This cannot be undone

A factory reset erases all settings and the scale calibration. Download your settings first if you want a head start afterwards.

  1. Open the station's web page and go to Settings → Advanced → Device controls.
  2. Type FACTORY RESET (in capitals) into the field Type FACTORY RESET to enable reset.
  3. Click Factory reset.
  4. Confirm "Factory reset erases local configuration and calibration, then reboots. This cannot be undone. Continue?" If an access token is set, the browser asks for it.

The station restarts and the touchscreen shows First-run setup.

What a factory reset erases

Erased Kept
Wi-Fi name and password The firmware version that is installed
Hostname, brightness and other station settings Everything in Spoolman, including which tag belongs to which spool
Spoolman and FilaBridge addresses and tokens, the selected printer The data on your tags
The access token
Load-cell profile, toolhead profiles, weight-update settings
Scale calibration
Any unfinished tag write or clear the station was waiting to finish

If a tag was in the middle of being written or cleared when you reset, the station no longer knows how to finish it. That tag may show "This tag can't be used as it is" and cannot be used again. Finish such operations before you reset; see Finish an interrupted tag operation.

Reinstall over USB

Use this as the last resort: the station does not start, the screen stays dark, or you can reach neither the web page nor the touchscreen.

Follow Install the firmware over USB. It erases the same things as a factory reset and also replaces the firmware.

If the station still starts and you only want a newer version, use Update the firmware instead; that keeps everything.

After a factory reset or USB install

Set the station up again in this order:

  1. First boot and Wi-Fi — Wi-Fi name and password.
  2. Optional: restore your settings file. It brings back addresses, the selected printer, the load-cell profile and the toolhead profiles, but no passwords, no tokens and no calibration.
  3. Connect Spoolman and FilaBridge — check the addresses, re-enter tokens if you use them, click Test.
  4. Tare and calibrate — the calibration is always lost.
  5. Set the access token again.

You do not need to rewrite your tags or add the extra fields in Spoolman again. Put a tagged spool on the station and it is recognised as before.

If something goes wrong

What you see What it means What to do
The Factory reset button stays grey The text in the field is not exactly FACTORY RESET. Type it in capitals with one space.
You cannot open the web page to reset The station is not on your network. Fix the Wi-Fi from the touchscreen first; see Wi-Fi and reaching the station.
"Device lifecycle is owned by …" The station is busy with an update or another restart. Wait a moment and try again.
After the reset the NFC READER setup step shows "NFC reader starting..." The reader waits for Wi-Fi. Finish the Wi-Fi setup and wait about half a minute.