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Find your problem

Look for what you see in the left column and open the page on the right.

What you see Go to
A tag is on the reader but the screen still says PLACE A TAG Tag is not detected
In the NFC READER setup step, NFC reader starting... does not go away Tag is not detected
In the NFC READER setup step, NFC reader problem. Check the NFC wiring. Tag is not detected, then Wiring
This tag can't be used as it is Which tags work
Needs attention after trying to write or clear a tag Tag write or clear fails
Finish writing this tag, Finish clearing this tag, Link not saved yet, Unlink not finished Finish an interrupted tag operation
Another tag (…) has an unfinished write or clear Finish an interrupted tag operation
Spoolman is missing the Spool extra field… (Spoolman older than 0.27) Required extra fields
A message that names Spoolman's tag list, a filament number, or a spool "which was not part of this change" Spoolman problems
Spoolman is offline, or a spool does not show up in search Spoolman problems
Saving weights is turned off… Spoolman problems
The weight is wrong, jumps, or does not settle Weight looks wrong
A weight cannot be saved to Spoolman Weight looks wrong
The toolhead buttons are greyed out, or assigning fails Printer assignment fails
You cannot open the station's web page, or Wi-Fi does not connect Wi-Fi and reaching the station
A firmware update fails or Update was not kept Update the firmware
You forgot the access token Access token and network safety
The station does not start, or you want to start over Factory reset and USB recovery
The scale or reader does not work right after building Wiring

Station check report

When you report a problem, a station check report helps. It only reads from the station: it never writes a tag, changes a setting or saves a weight.

  1. Install Python 3 on a computer on the same network as the station, if it is not there already.
  2. Download station_check.py (on that page: Download raw file).

  3. Close the station's web page in your browser, then run in a terminal, in the download folder:

    python station_check.py

    If the station is not found at opentag-station.local, add --host and the IP address from the touchscreen Settings page, for example --host 192.168.1.50. If you set an access token, add --token and the token.

The check prints the station's status, whether changes need the access token, whether browsing the spool list many times in a row works, and whether live updates connect. It saves the same text as station-check.txt next to the script.